General Conditions

General Conditions for Tours Hacienda Pirque

1.-RESERVATIONS

Business

  • Previous reservation of tours only against Purchase Order signed 5 days before the scheduled date of the activity.
  • It is canceled via bank transfer to Hacienda Pirque Spa, 50% of the total amount of the tour, at the time of confirming and reserving the activity. It is requested to confirm to: cruggieri@haciendapirque.com or jfmosca@haciendapirque.com
  • The remaining 50% is canceled once the activity against invoice has been completed.

Natural people

  • Previous booking of tours only against mail and bank transfer to Hacienda Pirque Spa, 50% of the total amount of the tour at the time of confirming and reserving the activity. It is requested to confirm to: cruggieri@haciendapirque.com or jfmosca@haciendapirque.com
  • The remaining 50% is paid in cash or by transfer at the beginning of the activity. An invoice will be granted.

2.-ANNULMENT

  • It is considered a return of reservation only against notice at least 3 days before the scheduled date of the activity.

3.-OPERATIVITY

  • All departures are guaranteed with a Spanish speaking guide / driver.
  • All our destinations have bilingual guides

4.-POINTS OF DEPARTURE AND RETURN OF TOURS

  • The withdrawal of passengers will only be from the POINT stipulated and informed by the group leader and does not apply to individual withdrawals.
  • The return of the passengers will be to the point of withdrawal of the same.

5.-CHILDREN’S POLICY

  • Given the type of services that Hacienda Pirque operates, minors under the age of 18 are not allowed on circuits that include visits to vineyards and horseback riding.

6.-AVAILABILITY

  • Tours and excursions are subject to availability at the time of booking.

7.-SECURITY All passengers have accident insurance for special or medium-risk activities, according to what is established in insurance policy xxxx,

8.-PASSENGER PROTOCOL

  • It is the responsibility of the passengers, who commit themselves:
    • Respect the instructions and safety rules given by the Tour Guide
    • Respect the regulations of each site to visit, in terms of order and cleanliness
    • Hacienda Pirque Spa is not responsible for the actions and behavior outside the order, made by passengers during the Tour.
    • Hacienda Pirque reserves the right to cancel the Tour, without refund of the amount paid, to persons whose behaviors represent a risk to themselves or the members of the Tour.